Tudor International Freight
Excess Baggage - Tudor International Freight
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Your Questions Answered

When do I need to start planning?
How do I obtain a quotation?
How do I make a booking?
Do you supply packing materials?
Can I use my own boxes / suitcases?
What does "Palletising" my packages mean?
How long will it take?
Do you collect from my home?
When will I know the final cost?
Can the sizes of the packages influence the cost?
How do I pay for the shipment?
How will I know when my shipment is due to arrive at the destination?
Can I track my shipment online?
How do I collect my goods at the destination?
What charges will I have to pay at the destination?
How can I trust your company?

When do I need to start planning?

The most common mistake made by clients when planning their shipment is to leave it too late.

The best advice we can give is to leave plenty of time to prepare correctly. We advise that you should begin to plan your shipment a minimum of two to three weeks before you would like us to send your goods.

How do I obtain a quotation?

The easiest way to obtain a quotation is via this website. For air freight shipments only you can use our instant online quote calculator. This enables you to receive an instant accurate quotation once your shipment details have been entered.

If you wish to obtain a sea freight or road freight quotation, please complete the online quotation request and we will send you an email with the relevant charges.

Alternatively, if you prefer to speak directly to one of our operators, please contact our office on 0333 1234 747 and a member of our staff will be glad to assist you in any way they can.

Please be aware that in an industry which is affected by exchange rates and oil price fluctuations, our quotations are subject to change without notice at any time. 

How do I make a booking?

To make a booking, please email mail@tudorfreight.com or call the office on 0333 1234 747. To avoid disappointment, please ensure that you do not leave the booking until the last possible moment. It is wise to plan your shipment two to three weeks in advance.

Do you supply packing materials?

We are able to provide you with a variety of packing materials to help protect your goods whilst they are on the move.

You can view the packing materials we supply by clicking here. Please read the advice on this page before arranging a collection.

The packaging of your goods is extremely important. You should use materials which are most suitable for the goods being transported. 

Can I use my own boxes / suitcases?

Yes, you can use your own boxes and suitcases provided they are adequate to transport the contents safely.

The single biggest mistake made is to pack too many things into the same box or suitcase. We recommend a maximum weight of 30 kilos per package. (Heavy items such as books should be packed into smaller easier to handle cartons).

For electrical items such as televisions, sound systems and kitchen appliances, please use the original boxes including the inner protections where possible.

If you are packing your goods into a suitcase, please ensure that it is locked and labelled using luggage tags.

What does "palletising" my packages mean?

To minimise the risk of goods being damaged during transit we can provide you with a palletisation service. This is primarily used by shippers who have multiple packages to send overseas.

For more information about this service including photo examples, please click here

How long will it take?

The transit time for your shipment can vary greatly depending on the type of service required and the final destination.

As a guideline, air freight shipments usually take around one week to arrive at the destination airport.

Sea freight shipments take approximately four to twelve weeks depending on the destination.

Transit time on road freight services across Europe is around two weeks.

We do of course provide more accurate transit time details when we have specific information relating to your shipment.

Do you collect from my home?

Yes, we can arrange collection from any address in the UK.

For more specific collection advice please click here

When will I know the final cost?

The final cost can only be calculated once we know the exact weight and dimensions of each package you are sending.

If the collection is being made by a Tudor vehicle we should be able to calculate the cost immediately whilst at your home.

If the collection is not being made by a Tudor vehicle we will normally be able to provide you with the final cost for your shipment the next working day after collection.

Can the sizes of the packages influence the cost?

The size of the package can influence the cost no matter which method of transportation is being used.

If you are sending your shipment by road or sea freight, the size of the packages you intend to send is the main factor when determining the cost.

Air freight costs are generally determined by the actual weight rather than the size of the packages, although the size can still influence the cost.

For a more detailed explanation of how the size of your package can influence the freight cost please click here

How do I pay for the shipment?

If the collection is being made by a Tudor vehicle we should be able to calculate the cost immediately whilst at your home.

You can pay using the following methods:

  • Cash to the driver
  • Credit / Debit card (Our driver carries a portable electronic credit card machine)
  • Cash into our bank account 
  • Online bank transfer (You must pay all bank charges relating to the transfer) 
  • Cheque (This can take up to 10 days to clear our account) 
  • Our online payment facility

If the collection is not being made by a Tudor vehicle we will normally be able to provide you with the final cost for your shipment the next working day after collection.

You can pay using the following methods:

  • Cash into our bank account 
  • Online bank transfer (You must pay all bank charges relating to the transfer) 
  • Cheque (This can take up to 10 days to clear our account) 
  • Our online payment facility 

Please note that all payments made by credit card are subject to a 3% surcharge. Debit cards do not carry a surcharge.

How will I know when my shipment is due to arrive at the destination?

Regardless of whether your shipment is travelling by air, sea or road freight we will always provide you with information informing you when your shipment is due to leave the UK, when it is due to arrive at the destination and any relevant transportation reference numbers. 

We will also provide you with the contact details of the agent at the destination port / airport so that you have a local point of contact to assist you with the process of clearing customs (where relevant) and collecting your shipment.

This information is usually sent to you via email or SMS. 

Can I track my shipment online?

All shipments which are being sent by air can be tracked online. Please be aware that although we take great care in trying to ensure this information is kept up to date, we are reliant on the airlines providing us with accurate flight information.

How do I collect my goods at the destination?

Unless you have paid for your shipment to be sent on a door to door basis, you will need to arrange customs clearance (applies to shipments leaving the EU only) and collect your shipment from the destination port / airport.

Please contact the agent at destination on the telephone number we have sent you and quote the relevant reference numbers and flight / shipping details.

Normally after completing the relevant documentation as requested by the local customs officers, you will be authorised to collect your shipment from the port / airport handling facility. Please note that you will require formal identification such as a passport as part of the customs clearance process.

What charges will I have to pay at the destination?

If you have sent your shipment on a door to door basis all transport charges have been paid for in full in the UK. You should note that shipments sent on a door to door basis do not include any duties/taxes/quarantine charges or extra costs imposed by local government officials.

If you have sent your shipment to arrive at the port / airport you will be responsible for all charges incurred after the shipment has arrived at the destination. Typically these costs can include unloading charges, documentation fees, handling charges, warehouse charges, quarantine fees, duties or taxes (where applicable) and/or any other related costs.

These charges must be paid for in full before you will be able to collect your shipment. They are not included in our charges, we have no control over them and we have no financial interest in them.

How can I trust your company?

Apart from the many genuine testimonials which are available to be read online by clicking here, we are also proud members of the following trade organisations:

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Instant Quote
Company Quote
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What our clients say

"Dear Tom and the rest of the team We cannot thank you enough. I have to say your company is the most efficient, organised, polite and helpful team of people I have met for a very long time. No messing about! From our first contact you were helpful and informative, making the job of removing our furniture etc overseas, as pleasant as possible for us. Nothing was too much trouble. The articles have all arrived here safely and the standard of wrapping and packaging of the items in the cases was superb." 

Judith

Australia