1. Our prices are fully inclusive from collected UK to arrival at destination port/airport only. Customs clearence, local handling, duties and taxes (if applicable) should be paid by the person collecting at the destination unless otherwise stated.

2. It is your responsibility to ensure that all goods are packed sufficiently well so that they can travel safely to their destination. If you have any doubts - ask!!! Fragile items will require protecting so that they are not damaged in transit. Packing materials can be provided at competitive prices. Please remember it is better to be safe than sorry. All packages containing fragile items should be clearly marked 'FRAGILE'.

3. There are certain items which cannot be accepted for transit within your baggage or cartons. These items include aerosols, batteries, explosives, fireworks, corrosives, paint, perfumes, pressurised containers, firearms, ammunition, radioactive items, magnet materials, fuel or other flammable items.

4. Your goods will NOT be covered by our Shipping Protection policy unless requested and a proposal form is completed. All valuable items should be insured without exception. Goods cannot be covered against damage or breakage unless they have been professionally packed. The following items should not be shipped by freight: cash, traveller's cheques, stamp collections, deeds, tickets, jewellery, watches or similar high valued articles.

5. Cartons should be a maximum weight of 30 kilos. Heavy items such as books should be packed into smaller cartons for ease of handling. Any large single items should be advised in advance. Suitcases should be locked.

6. Wherever possible, packages should be available for collection at the ground floor. Our drivers collect many shipments every day and your help is much appreciated to enable us to keep your prices down.

7. All paperwork, where provided in advance by Tudor, must be ready on collection. Also all packages must be clearly marked with the name and address at destination.

8. All delivery/collection times provided by Tudor are approximate only. Please allow sufficient time either side of the stated time as the driver can be early or late.

9. Please have the appropriate method of payment ready on collection. All cheques must clear before freight can be dispatched.

10. Wherever possible the sender should be at destination port/airport to receive their belongings. It is more than likely that they will need to complete a customs declaration form which needs precise information of the contents and it is unlikely a friend or family member would have enough information to enable them to complete the documents. Note: Some countries will only allow the sender to claim their goods on production of their passports.