Tudor International Freight
Excess Baggage - Tudor International Freight
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Collection

As our many clients live in all four corners of the UK we have different collection arrangements depending on your location. Those arrangements are as follows;

1. Collections from Greater London (within M25 area) 
We have a free collection service six days a week.
We offer a collection every Sunday with our own drivers and vehicles. They will weigh and measure your packages in your home and are usually able to calculate the exact cost for you at the same time. You then have the various payment options outlined below. Please note that this is a very popular service, please book at least one week in advance.
Our Monday - Friday collections are made via our partner and it will not be a Tudor driver or vehicle. You must be available from 12 noon until 5pm on the agreed collection date and the driver will simply collect your packages without weighing or measuring them. Do not give him any payment or documentation. We will receive the packages the following working day and it is then that they are weighed, measured and the price calculated. We will then call or email you with the final cost and you can arrange payment using methods 2, 3, and 4 - as below.

2. Collections from Leeds/Bradford cities 
We have a free collection from these areas with our own drivers and vans each day Monday - Friday. They will weigh and measure your packages in your home and are usually able to calculate the exact cost for you at the same time. You then have the various payment options outlined below. 

3. Collections from cities in North Eastern England, Yorkshire (except Leeds/Bradford), Lancashire and Merseyside 
We have regular collections from these areas (at least once per week) using our own drivers and vans. The collection charge is just £25.00 You are advised to try and book your collection in advance. They will weigh and measure your packages in your home and are usually able to calculate the exact cost for you at the same time. You then have the various payment options outlined below. 

4. Collections from the rest of the UK 
We have daily collections (Mon-Fri) from the rest of the UK. The collection charge is £12 per package (minimum collection charge £25) with a preferred maximum weight of 30 kgs per package. If you have five packages or more, please call us to see if we can arrange a reduced collection charge. These collections are made using our collection partner and it will not be a Tudor driver or van. You must be available from 12 noon until 5pm on the agreed collection date. The driver will simply collect your packages without weighing or measuring them. Do not give him any payment or documentation. We will receive the packages the following working day and it is then that they are weighed and measured and the price calculated. We will then call or email you with the final cost and you can arrange payment using methods 2, 3, and 4 - as below. 

PAYMENT OPTIONS FOR COLLECTIONS FROM ABOVE AREAS

  1. Credit/debit card at time of collection only. Our drivers carry hand-held portable credit card machines so as long as you know your PIN number, you should be able to pay the driver immediately if you wish to do so. He will leave a receipt. (YOU CANNOT PAY BY CREDIT/DEBIT CARD OVER THE TELEPHONE LATER AS THE CARD HOLDER MUST BE PRESENT TO ENTER THEIR PIN NO.)
  2. Via our secure online payment facility.
  3. Directly into our bank account by cash or by making a bank transfer. If making a bank transfer from abroad you must pay ALL bank charges (including ours) so that we receive the full invoice amount into our account. You must advise us if you have made a payment into the bank or we may not be aware that the money is there, which could lead to a delay in the despatch of your shipment.
  4. By cheque. All cheques must clear before we despatch your shipment. This can take over one week and is not recommended if you are sending by air freight.

GENERAL RULES FOR COLLECTION.

  • All items (unless previously arranged) must be packed and ready to leave before the driver arrives.
  • Each package should be clearly marked with the name and address of the consignee at the destination.
  • All packages must be sealed or locked.
  • No single package should weigh more than 30 kgs (unless the contents are a single large item e.g. television/fridge etc)
  • Where clients are living in flats/apartments without an elevator the packages should be on the ground floor.  
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"Thank you very much for your amazing service" 

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